Quarantine (as defined by the CDC) is used to keep someone who might have been exposed to COVID-19 away from others. Quarantine helps prevent spread of disease that can occur before a person knows they are sick, particularly if they are infected without feeling symptoms. People in quarantine should stay home, separate themselves from others, monitor their health, and follow directions from their state or local health department.

At Washington University, students will be required to quarantine for specific reasons as determined by the CDC, St. Louis County Department of Public Health and Habif Health and Wellness Center.

Isolation (as defined by the CDC) keeps someone who is infected with the virus away from others.

Quarantine and isolation housing will be provided for WashU students with or without WashU housing contracts. Students will be moved to living spaces specifically designated for quarantine or isolation. Students will be moved for the safety of themselves and others, and to reduce the risk of spreading COVID-19.

Quarantine and Isolation FAQs

Scroll to the next section for Parent, Family & Caregiver General Questions and Overview

Why do I have to quarantine or isolate?

Students who are known to have been exposed to someone with COVID-19 and identified by public health officials as needing a quarantine period are required to quarantine for up to 14 days. The university will provide on-campus quarantine housing to all students.

Isolation is used to separate people who have contracted the virus (those who are sick with COVID-19 and those with no symptoms) from people who are not infected. To minimize the spread of COVID-19 in our community, COVID-positive students must have a space where they can recover comfortably without coming into contact with other people in our community. Students in isolation housing are monitored by staff from the Habif Health and Wellness Center. The university will provide on-campus isolation housing to all students.

Do I have a contact for questions or other concerns if I’m in on-campus quarantine or isolation housing?

  • For emergencies, call WUPD: 314-935-5555
  • Quarantine and Isolation Housing Team:
    STUDENTS call 314-249-9611 or email cfu-summerprograms@email.wustl.edu
    PARENTS call 866-319-3527
  • Habif Health and Wellness Center inquiries: 314-935-6666
    • After 5 p.m. or weekends: Please follow the prompts at the end of the automated message.
  • Maintenance, housekeeping or technical issues, please click here and complete the appropriate form. Please note a face mask must be worn when room entry is required to resolve an issue.
  • Dining Services inquiries: diningservices@wustl.edu or 314-935-7098

You will need to complete this Dining Survey upon arrival to initiate food & beverage delivery: https://wustl.az1.qualtrics.com/jfe/form/SV_9QtbcPQXEJxqYwB

Am I allowed to leave my room while in quarantine or isolation?

No. The only exception is for medical care or COVID-19 testing. For students who are identified as exposed or positive, remaining in your room reduces the likelihood of further community spread.

Am I able to go home to quarantine or isolate?

You cannot take public transportation if you are under St. Louis County isolation or quarantine orders. This will preclude many students from leaving campus. Local students may choose to quarantine or isolate at home if they have a private vehicle to transport them there.

The university has reserved beds on campus to use as quarantine and isolation housing for all students. These spaces will be available to students who are not able to quarantine or isolate in their existing rooms due to shared bathrooms or other considerations. If additional capacity is needed, we will pursue other available options, which we have already tentatively identified. Quarantine and isolation housing will be available to all students, regardless of whether they have an existing Residential Life contract.

Will I have a roommate in quarantine or isolation housing if I’m an on-campus student?

If necessary, we will room students in isolation together as they are already positive for COVID-19 and having a roommate does not impact spread. This will only occur if all single isolation spaces are occupied and it will be for the shortest amount of time possible. If a student is in quarantine housing due to exposure, you will have your own room and your own bathroom. (Although your room/bathroom may be equipped to accommodate additional students, no additional students will be using these facilities while you are there.)

Am I allowed to have visitors?

No. To help ensure the safety of our residential communities, our guest policies have changed for the fall semester for all of our housing. This is especially true for quarantine or isolation housing. Residential Life properties will only be accessible to the students who live there and the staff who work there. Guests, including those who live in other residential spaces on campus, will not be permitted. This policy and others will be reevaluated as needed throughout the course of the academic year.

How will I get my personal items?

Please make sure you have all of the items you will need as you will not be permitted to return to your room/residence. The Quarantine and Isolation Housing Team has provided a suggested packing list for your convenience. You will be provided with this list and additional guidance on moving to your quarantine location when you receive your temporary assignment. You will not be permitted to clean your clothes in a laundry facility, nor will anyone be permitted to clean your clothes for you.

Please make sure to take with you the following:

____ Clothes (including pajamas, undergarments, socks, etc.)

_____Computer, webcam (if available), and charger

_____Phone and charger

_____Prescription medications and/or over-the-counter medications (including pain/fever reducers such as acetaminophen or ibuprofen, or cough suppressants, if available). Make sure you have enough for at least 14 days.

_____Toiletries (shampoo, soap, toothbrush, toothpaste, deodorant, comb, brush, etc.)

_____Personal care items

_____Thermometer

_____Pillow/extra blanket

_____All books, notes, etc. needed to complete your coursework – this will be done online

_____Cloth face mask to be worn once isolation is complete and you return to your dorm room/residence.

Linens will be provided for you (bed sheets and towels).

What do I do if I run out of a personal item or supply that I need while in university-provided quarantine and isolation housing?

Please contact the Quarantine and Isolation Housing Team.
STUDENTS call 314-249-9611 or email cfu-summerprograms@email.wustl.edu
PARENTS call 866-319-3527

How do I get food and drinks?

Meals will be delivered outside your door at the following times daily by Dining Services:

  • Breakfast 7:30-8:30 a.m.
  • Lunch 11:30 a.m.-12:30 p.m.
  • Dinner 5:00-6:00 p.m.

Dining Services will work with you to accommodate any dietary needs that fall outside of one of the pre-set menu options. Meal deliveries will include drinks and snacks as well as utensils/condiments. WashU Dining Services will charge $25 or meal points per day for quarantine/isolation meals and delivery. If you do not have available funds, Dining Services has a food security fund and other additional resources available to assist. Dining Services can be contacted at diningservices@wustl.edu.

How do I dispose of my trash?

Please use the garbage bags provided to empty your trash daily. Students in quarantine or isolation should place the tied-up bag outside your door every morning before noon. Housekeeping will collect your trash for disposal, so you do not have to leave your room.

What guidance is provided to those in quarantine or isolation?

Habif Health and Wellness Center will be in contact regularly via email, Zoom appointments or phone to monitor your health.

The CDC recommends the following for those in quarantine to monitor your health and practice physical distancing:

  1. Stay home for 14 days after your last contact with a person who has COVID-19.
  2. Take your temperature with a thermometer twice a day and monitor for fever (temperature above 100.4° F). Also watch for cough, shortness of breath, or other symptoms of COVID-19.
  3. If possible, stay away others, especially people who are at higher risk of getting very sick from COVID-19.

St. Louis County guidance regarding being outside during quarantine or isolation states:

You may walk outside of your dwelling on your own property or leasehold but shall not come within six feet of other people.  If you live in a multiple unit dwelling, you shall not utilize common stairways or elevators to access the outside. You must refrain from walking in your neighborhood.

Who can I talk to about the financial impacts of quarantine or isolation?

You may contact Student Financial Services for assistance. Please call the Student Financial Services front desk (not your SFS counselor) at 314-935-5900 and tell them your situation. Based on your situation, they will let you know how they can help. They will continually update information on https://financialaid.wustl.edu/covid19

How do I request an ADA accommodation for my housing needs? 

If you require accommodations, please work with Disability Resources at 314-935-5970 or  https://students.wustl.edu/disability-resources/

Who should I call if I need medical attention or I start to have symptoms?

Please contact Habif Health and Wellness Center at 314-935-6666. For assistance after 5 p.m. or weekends: please follow the prompts at the end of the automated message. For emergency care, call 314-555-5555.

What if there’s a fire and I need to evacuate?

If you hear the fire alarm system sound, please evacuate the building immediately, wear a mask properly and be sure to maintain appropriate social distancing in the emergency assembly point noted on the evacuation plans.

How do I report a maintenance or housekeeping issue?

For maintenance, housekeeping or technical issues, please click here and complete the appropriate form. Please note a face mask must be worn when room entry is required to resolve an issue.

Will you enter my room for cleaning or to clean my restroom?

Maintenance and housekeeping will enter the space for emergency-related work orders and requests only.

What mental health resources are available to me while I’m in quarantine or isolation?

Phone access to a licensed mental health clinician is available 24/7 while in isolation or quarantine. The direct number is posted in each room. Our nurses will ask how you are coping and can assist you with connecting to a mental health provider if needed.

When am I done with my quarantine or isolation?

Habif will contact you when your quarantine period has ended.

Where do I go when I’m done with quarantine or isolation?

You can return to your regular housing assignment once you’ve been notified by Habif that you have been cleared from quarantine or isolation.

Once I have finished my quarantine or isolation, what do I need to do?

Please refer to the check-out instructions provided to you from the initial email from the Quarantine and Isolation Housing Team. 

I’m concerned about my privacy. Who will know I’m in quarantine or isolation?

Student information is protected by FERPA and medical information is protected by HIPAA. However, during a public health emergency, information may be shared with public health agencies on a need-to-know basis only.

Can I leave quarantine or isolation for any reason?

Students in quarantine and isolation are required to remain in their assigned temporary spaces except to access medical care or COVID-19 testing. Students should remain in their rooms and follow all health and safety procedures.

 St. Louis County guidance regarding being outside during quarantine or isolation states:

You may walk outside of your dwelling on your own property or leasehold but shall not come within six feet of other people.  If you live in a multiple unit dwelling, you shall not utilize common stairways or elevators to access the outside. You must refrain from walking in your neighborhood.

Parent, Family & Caregiver General Questions and Overview

What are quarantine and isolation housing?

  • Quarantine housing is for individuals who have been in close contact with someone who is COVID-19 positive or for individuals who feel ill. These students need to live in a private space with a private bathroom in order to minimize the potential spread of COVID-19 to others. Additionally, this allows our Habif Health and Wellness staff to monitor the symptoms and overall health of the student closely. Quarantine lasts up to two weeks. During quarantine, a student may be asked to take COVID-19 tests.
  • Isolation housing is for Individuals who have tested positive for COVID-19 and need a place to recover where they are not in contact with individuals without COVID-19 and can be monitored daily by Habif Health and Wellness staff. 

Does my student have to go into quarantine or isolation housing?

  • Yes. The WashU Community Pledge and Policy Acknowledgment for Students outlines current public health policies from WashU and county officials that apply to all undergraduate, graduate, and professional students. These policies include following the direction of Habif Health and Wellness in regards to quarantine and isolation housing. All students were required to complete online public health training and agree to the Pledge through a module in Canvas at the beginning of the academic year.

When will my student get released from quarantine or isolation housing?

  • Habif Health and Wellness works with county public health officials and CDC guidelines in order to determine when a student is able to be released from quarantine or isolation housing. If you have specific questions regarding how or when a student is cleared, please contact Habif Health and Wellness at 314-935-6666.

Housing Accommodations

Where is quarantine housing located?

  • Waycrow Residential College
    • Dardick House and Nemerov Hall
  • Charles F. Knight Center

Where is isolation housing located?

  • Millbrook Apartments

Will my student be billed for housing?

  • Students are not billed any additional cost for housing while in quarantine and isolation housing. This applies to students who live on-campus or off-campus. The only cost associated with quarantine and isolation housing is the $25 per day fee for meals.

What items are provided to my student during their stay?

  • Linens
    • Two towels and two washcloths
    • Extra-Long, Twin Bed with sheets and summer blanket
  • Soap
  • Room Key Packet
  • Check-in email with all information needed for move-in
  • Masks will be available in case a student forgets
  • Meal and snack delivery ($25 per day charge, more information below)

Will my student have a roommate in quarantine or isolation housing?

  • Students in quarantine cannot have a roommate. Students in isolation could have a roommate though we prioritize everyone having their own private apartment space to recover. Isolated students may be housed together only when all single isolation spaces are occupied and for the shortest amount of time possible. Students in isolation are all confirmed positive and having a roommate would not impact the spread of COVID-19.

Meals and Food

How will my student receive meals and food?

  • Students in WashU on-campus quarantine or isolation housing will receive meal deliveries from Dining Services during their stay. Meals will be delivered to each room during each meal period (as defined below). Upon intake to quarantine or isolation housing, students will select a menu for their stay as well as indicate any other dietary needs they may have.

Will my student be charged for delivered food?

  • Yes. Dining Services will charge students $25 per day for meals and snacks. If the student has a meal plan, the $25 will be deducted from their meal plan points. If the student does not have a meal plan, the $25 will be added to their student account.
  • If your student needs financial assistance for meals, please have them reach out to us at diningservices@wustl.edu.

What types of meals and snacks are available to my student?

  • Upon entry into quarantine or isolation housing, students will be asked to fill out a Dining Services survey, which will indicate to our Dining Services staff if the student has any special dietary needs. To prepare for as many needs as possible, Dining Services has worked with our nutritionists to prepare the following standard menu options:
    • Standard
    • Vegan
    • Top-8 Allergen Friendly
    • Kosher
    • Halal
  • Dining Services will work with students one-on-one to accommodate any dietary needs that fall outside of one of the pre-set menu options listed above. Meal deliveries will include drinks, snacks, and plasticware/condiments.  All meals will be packaged and delivered outside of each student’s door in a bag labeled with the room number.

When are meals delivered?

  • Meals will be delivered outside each student’s door:
    • Breakfast 7:30-8:30 a.m.
    • Lunch 11:30 a.m.-12:30 p.m.
    • Dinner 5:00-6:00 p.m.

Health and well-being

How is the health and well-being of my student being monitored?

  • The Habif Health and Wellness Center regularly checks in with all students in quarantine housing and checks in daily with students who are in isolation housing.
  • Students can call Habif 24 hours a day to get in contact with a provider if they need consultation regarding their symptoms.

What mental health services are available to my student? These resources are available to students while in quarantine and isolation housing:

  • Mental Health Services (MHS) at WashU: 314-935-6695 
    • After-Hours support: 314-935-6666, follow the prompts
  • Crisis Text Line: text “HOME” to 741741, if you are a POC (person of color), you can text “STEVE” to 741741 to get connected to a counselor
  • Uncle Joe’s Peer Counselors: 314-935-5099
  • Let’s Talk: free, brief, drop-in virtual consultations with MHS counselors

I am concerned about my student’s physical health or mental health, what should I do?

  • Mental health providers through Habif Health and Wellness are available to students during business hours through our regular processes.
  • Students can contact Provident, a mental health provider with which WashU has partnered, 24 hours a day for any mental health needs. Students are provided this phone number in their check-in email and on a flier in their quarantine or isolation housing room on campus.

Miscellaneous Questions

My student lives off campus and does not have a car. How are they expected to get to quarantine or isolation housing?

Medical transportation is provided for students off campus to come to quarantine or isolation housing.

Can my student receive a care package while in quarantine or isolation?

  • No. Students in quarantine and isolation housing are not able to leave their assigned space, which restricts access to mail/packages. Any mail or packages students receive during their time in quarantine and isolation housing will be held by Mail and Receiving Services until the student is able to pick up their mail.

What if my student has religious observances that occur while they are in quarantine and isolation housing?

  • If your student has a religious observance that would require any accommodations, please let the Quarantine and Isolation Housing Team know by emailing cfu-summerprograms@email.wustl.edu. The Quarantine and Isolation Housing Team works in close collaboration with the Office for Religious, Spiritual, and Ethical Life in order to meet the religious needs of students in quarantine and isolation housing.

Will my student be excused from class?

  • Yes, if needed. As part of our check-in process for quarantine and isolation housing, the appropriate academic staff are notified that a student may not be able to be physically or virtually present for classes. However, we encourage students who feel well enough to attend class virtually to do so.

Who can I talk to with specific questions?